Customer Support

Have A Question About Your Order? No Problem! We're Here To Help!

First, check out our Frequently Asked Question Section below. Our most common questions are already answered there. If you don't find your answer there, you can always reach out to us directly by using the address below. We'll get back to you within 24 hours (Mon-Fri). Have a great day!

Frequently Asked Questions

When will you ship my items?

All items are subject to a handling period before they are dispatched. However, 99% of orders are shipped within 3-5 days of payment.

When will I receive my items?

Handmade items and print on demand items should arrive within 1-2 weeks of your order date. Products featured in our Global Partner Program may take 2-4 weeks as items are arriving from small businesses around the globe.

Where is my order shipping from?

In order to get the best prices possible, we work with small mom and pop businesses around the globe. This means shipping times can take a little longer, but by cutting out the middle man, you get the best deal possible, and you're helping support people that are just as passionate as you!

Where do your products come from?

Our products are ethically sourced from small businesses around the world. We partner up with other businesses and feature their products in our store. We then cut out the big-box-retailer "middle man" and our suppliers ship directly to you.

Where is my order?

If you didn't receive a tracking number, send us a message at the link above and we'll gladly help you hunt down your order. Please wait for the full delivery window before contacting support and make sure to check your mailbox! It may be there right now.

Will my items be sent in 1 package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.

What is your return policy?

Most items have a 45-day refund policy. We realize it takes some time to get your order delivered so we try to be as flexible as possible. If you need help please send us a support ticket. Our #1 goal is keeping our customers happy!

If you have any other questions, please contact us at the link below. Our staff is happy to help any way we can! Thank you for your business & have a great day!